Privacy policy

GENERAL INFORMATION

We would like to thank you for your interest in our company. The controller in relation to the content of this website is Rheinbraun Brennstoff GmbH. We have taken technical and organizational measures to ensure that all relevant legislation regarding data protection and IT security is observed. Below you will find an explanation of the information we collect and how we handle it.

In general we will use your personal data in order to respond to your query, to fulfil your order, and to provide you with access to special information or offers. You have the opportunity to provide us with your personal data voluntarily as part of a registration process, contact request or similar. In such circumstances it may be necessary to transmit your data to another Group company. Your data will not be transferred to any third party outside of the Group unless your query or the service/product you have requested explicitly requires it. If this is the case, you will be notified accordingly at the appropriate point in the process. If you wish, you can also provide us with personal data via applications integrated into our platform (contact forms or services requiring a user account, for example). Conditions for the use of these applications may differ from those in the present privacy policy. We will explicitly draw your attention to such instances within additional data protection clauses. The legal basis of processing of personal data required for the performance of a contract to which you are a contractual party is Article 6(1)(b) of the General Data Protection Regulation (GDPR). To the extent we are required to obtain consent from the data subject for the processing of personal data, the legal basis for such processing is Article 6(1)(a) of the GDPR.

LOG FILES AND COOKIES

When you visit our website or retrieve a file, data relating to this process is saved in a log file on our Internet server. This means that the data your browser transmits to us is automatically collected and stored when you visit our website.

The data collected includes:

  • the domain name of the Internet site you came from
  • the individual webpage you visited within our Internet presence
  • the names of any files retrieved
  • the date and time of retrieval
  • the name of your Internet service provider (ISP)
  • in some cases, details of your PC’s operating system and browser version
  • the host name of the computer from which you accessed the site (IP address)
  • the language settings

This data is collected for security and statistical purposes and to help us optimize our Internet presence. This data is not attributed to individual persons and is not combined with other data sources. The data is stored for six months, after which time it is deleted. An exception shall apply where there is a statutory duty to forward the data.

Cookies are text files that generally consist of letters and numbers and are stored on the user’s computer when they visit our website. Cookies enable us to expand the range of functionality within our Internet presence in order to make it as enjoyable as possible for you to use.

Session cookies are only stored on your computer for the duration of your visit to our website. Permanent cookies are stored beyond your individual visit and allow us to recognize you on your next visit to the site. Our Internet presence may contain cookies from third-party providers. These are cookies placed by third-party providers when you view content integrated into our Internet presence.

You can prevent cookies from being stored by making the appropriate setting on your browser. However, we would like to point out that should you choose to do this, you may not be able to use the site’s functionalities to their full potential.

Google Analytics

This website uses Google Analytics, a web analysis service by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files stored on your computer that allow your use of the site to be analyzed. Information generated by the cookie regarding your use of the website is transmitted to a Google server in the U.S. and stored there. If IP anonymization has been activated for this website, however, Google will first shorten your IP address within member states of the European Union or other countries party to the European Economic Area Agreement.

The full address will be transmitted to a Google server in the U.S. and shortened there only in exceptional circumstances. Google will use this information on behalf of the website operator to analyze your use of the website, to compile reports about website activities, and to provide the website operator with further services in connection with the use of the website and of the Internet. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data held by Google.

You can prevent cookies from being stored by making the appropriate setting on your browser. However, we would like to point out that should you choose to do this, you may not be able to use the site’s functionalities to their full potential. In addition, you can also prevent data generated by the cookie regarding your use of the website (including your IP address) from being collected by Google, and prevent this data from being processed, by downloading and installing the browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can find further information at http://tools.google.com/dlpage/gaoptout?hl=en-GB and/or at https://support.google.com/analytics/answer/6004245?hl=en (general information on Google Analytics and data protection). We would like to point out that Google Analytics has been expanded on this website using the code ‘gat._anonymizeIp();’ to enable the collection of anonymized IP addresses (called ‘IP-masking’).

You can prevent collection by Google Analytics by clicking the link below. Doing so will install an opt-out cookie that will prevent your data from being collected when visiting this website. Disable Google Analytics. You can find more information about the terms of use and data protection at https://www.google.com/analytics/terms/gb.html or at https://policies.google.com/?hl=en&gl=en​​​​​​​.

CHILDREN

Children must not transfer any personal data to us without the permission of a parent or guardian. We advise all parents and guardians to instruct children on how to handle personal data online in a safe and responsible manner. In any event, we will not knowingly collect or use in any way personal data from children, or disclose it to third parties without authorization.

SECURITY

Rheinbraun Brennstoff GmbH takes a range of precautions to ensure the security of your personal data. Your data will be conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure. Some of your data will be transmitted unencrypted from the Internet. Accordingly, the possibility that it might be viewed by a third party without authorization cannot be ruled out.

LINKS TO OTHER WEBPAGES

This website contains links to other webpages. As the operator of our website we are only responsible for the content of our own Internet presence. A distinction is drawn between our own content and content maintained by third parties for which we accept no responsibility and which content we do not seek to appropriate. The present privacy statement therefore does not apply to the Internet sites of other providers, including where these are retrieved via links on the website. Should you notice a breach related to a link, we would kindly ask you to draw our attention to it. We will then investigate the breach and, if necessary, immediately remove the link in question.

YOUR RIGHTS

You have the right to obtain information from us regarding your stored personal data free of charge at any time and to object to the processing or use of your data, unless this is contrary to the purpose (for example, a contract). You can also assert your rights to the restriction of processing, erasure and correction of your personal data against us. If you have questions or concerns relating to data protection, please contact us at datenschutz@rwe.com or write to the postal address given above. Without prejudice to any other judicial remedy, you are entitled to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence, place of work or place of the alleged infringement.

You have the right to contact the responsible supervisory authority, (LDI NRW – North Rhine-Westphalia State Authority for Data Protection and Freedom of Information – www.ldi.nrw.de) in the event of any questions or complaints.

CONTACT FORM/BLOG

This website incorporates a contact form (blog) that can be used for contacting us by electronic means. Alternatively you can contact us using the e-mail address provided. Should you choose to contact us by either of these methods, personal data transmitted by the data subject will be automatically stored. The data is stored exclusively for the purposes of processing your query or for contacting you. The data will not be passed to any third party. It is forbidden to use the contact form and/or the blog to conduct any activity constituting an administrative or criminal offence. We will forward details of any abuse to the relevant authority in order that the matter may be pursued as appropriate.

USE OF SOCIAL MEDIA PLUGINS

We have taken a deliberate decision not to use social media plugins. This means that your user data will not be automatically transmitted to servers belonging to social media networks such as Facebook, Twitter, YouTube or similar. Instead of social media network plugins, we have decided to use links. This ensures that data is not immediately forwarded to social media services. If you wish, you can connect to social media networks such as Facebook, Inc., 1601 S. California Avenue, Palo Alto, CA 94304, U.S. (‘Facebook’), Twitter, Inc., 1355 Market St., Suite 900, San Francisco, CA 94103, U.S. (‘Twitter’), Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S. (‘YouTube’) or LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, U.S. (‘LinkedIn’) using these links. However, this will only take place if you deliberately click the link.

The link to Facebook is shown by the Facebook logo (black letter ‘f’ on a white background). The link to Twitter is shown by the Twitter logo (black bird on a white background). The link to YouTube is shown by the YouTube logo. The link to LinkedIn is shown by ‘in’, written in white on a blue background.

Our data protection strategy will be affected by the continued development of the Internet. We will announce any alterations to the strategy in advance on this webpage.
 

Thank you for your time.